Duties and responsabilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail using the Property Management System.
• Identify reservation needs and determine appropriate services and room types.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel and Golf, Rental and all Resort facilities.
• Explain guarantee, special rate, and group cancellation policies to group responsible.
• Answer questions about property facilities/services as golf, rooms and rentals.
• Enter rooming lists while ensuring accuracy, as required.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Update reservations ensuring a flawless check in and check out process.
• Enquire and follow through all the holding requests.
• Follow all company and department policies and procedures.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Perform other reasonable job duties as requested by Supervisors.

Requeriments:

• Experience at least 2 years in similar positions.
• Language skills: Spanish & English fluent. French and German will be a plus.
• Knowledge of Opera & Concept is desirable.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Available to work some bank holidays or Saturday
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Good communication skills.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Conditions

• Full time
• Hours: 9 a.m. to 5 p.m. - 10 a.m. to 6 p.m. or 11 a.m. to 7 p.m.
• Type of contract: stable
• Immediate incorporation

GUEST RELATIONS

1. SCOPE OF THE POSITION

We are currently looking for a passionate and enthusiastic Guest Relations agent to join the Hotel Camiral (5 star hotel).

As Guest Relations, you will deal with the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.

1. DUTIES AND RESPONSIBILITIES

You will be in charge of the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome the arriving guest
• Coordinate the Guest enquiries and ensure hotel departments are informed of their requirements
• Concierge services
• Follow up on guest complains
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Act in accordance with policies and procedures

1. REQUIRMENTS

• Previous experience in a similar position in 5-star hotel
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• High level of English, French and Spanish (spoken / written)
• An ability to listen and respond to demanding Guest needs
• Driving license and vehicle to access the resort

1. WHAT DO WE OFFER

• Schedule: rotating shifts (from 7am to 3 pm, from 3 pm to 11 pm)
• Type of employment: Stable
• Immediate incorporation
• Wages: according to 5* Hotel hostelry agreement
• Maintenance
• Uniformity
• Health application for all employees
• Company activities: paddle tennis tournaments between workers, Pilates classes,
• Mindfulness sessions and much more!
• Possibility to use the facilities of Camiral, the Quinta do Lago Girona resort and discounts in hotels, Wellness, shop and restaurants.

Scope of the position

The student will join the Food and Beverage team, in which the intern will be experiencing the different position responsibilities as well as rotating for the resort outlets. The intern will be trained in Micros, Opera for F&B and LHW's standards. The intern will be part of a 5-star hotel international team and will acquire professional abilities in cocktail and mixology, sommelier and restaurant hostess.

Duties and responsibilities

• assist the guests at our restaurants
• assist the Supervisor with any task required according to the service level
• provide a 5* service, according to the outlet in which the intern is working
• prepare the tables, buffet, restaurant and outlets
• carry on daily task as a waiter and supervisor
• rotate for the different outlets
• answer the phone for Room Service and guests’ requests
• follow the indications of the supervisors and HoDs

Requirements

• fluent in English and other European Language, intermediate level of Spanish
• great communicative abilities
• independent worker
• be able to integrate in a multidisciplinary team
• flexibility
• proactive and passionate by the guest service
• No previous experience required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to rrhh@camiral.com

Scope of the position

The student will learn about Mediterranean and Catalan cuisine (which is very famous given that in this area we have many Michelin star restaurant), the intern will be involved in the different sections of a Gastronomic Restaurant and social events. The intern will be part of an international team of 30 persons dealing with banqueting, cocktails, room service, lounge bar, pool bar, gala dinners, gastronomic restaurant. At the end of the internship the student will be able to provide a 5-star kitchen service, develop the kitchen orders, to organize a gastronomic kitchen, create the rota timetable and to accept goods.

Duties and responsibilities:

• to prepare the misse en place
• provide an efficient food service according to the outlet the intern is working 
• follow the supervisor instructions and learn our "know how"
• learn the recipes and be consistent in the production
• take care of the kitchen tools and materials
• participate in the daily work as the rest of the cooks

Requirements:

• Fluent level of Spanish or English
• great working abilities and willing to learn Mediterranean and Catalan cuisine
• to be an independent worker
• be able to integrate in a multidisciplinary team and a gastronomic restaurant
• flexibility
• proactive and passionate by cooking
• no previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

 What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to rrhh@camiral.com