Scope of the position

At Camiral Golf & Wellness we are looking for someone to attend the hotel Camiral’s reception.

Duties and responsibilities

- Investigation or analyzing out;balance situations and making adjustments or corrections as needed.
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a super customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, informing to a senior team member in order to seek solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.

Requirements

- Experience at least 2 years in same position in Luxury hotels

- Experience in a similar supervising position in 5 star hotels

- We value work experiences at international hotel chains

- High School diploma or equivalent required

- Must be fluent in Spanish and English and French or other languages.

- Previous customer service experience required in hospitality

- A friendly and welcoming approach

- Excellent interpersonal skills, including a pleasant telephone manner

- Good leadership and team working skills.

- Ability to remain calm during difficult situations

- High standards of dress and presentation (imprescindible)

- Must have availability to work on night shift

- Need vehicle to get the resort area

Steady job opportunity

CONTACT US 

email to rrhh@camiral.com

Scope of the position:

As a waiter assistant will be part of the Hotel Camiral team. Reporting to the F&B  Manager he or she will have the following responsibilities and duties. 

1. Duties and responsibilities:

• Provides assistance and support to the assigned waiter in anticipating and fulfilling the guests requests
• Provides assistance to the assigned waiter, waitress in setting up tables and side stations with linen, glassware, silverware and chinaware according with the standards given.
• Prepares and sets tables according with the standards provided including the pre-arranged floor plan.
• Prepares and serves hot beverage to the guests according with the company standards
• Prepares linen and polish glassware and silverware
• To serve lunch, coffee and desserts with knowledge about the menus and offers.
• To remove dirty plates and cutlery from the tables

1. Requirements:

• Knowledge in Hospitality and international experience will be highly valued.
• Previous experience.
• Excellent communication in Spanish and English.
• Driver's license and vehicle to access the resort.

1. What do we offer?

• Benefits in the use of our facilities and discounts in our outlets
• Shifts in a row
• Possibility to use the facilities of CAMIRAL GOLF AND WELLNESS and discounts in hotels, Wellness, store and restaurants.
• Medical services available for all employees / gas discounts

1. Position Description:

The candidate will support our Assistant F&B Managers to oversee the team of over 30, ensuring that the team is consistently trained, developed and coached. 

1. Duties and Responsibilities:

• Handle complaints in a timely and efficient manner.
• To use initiative in relation to the speedy resolution of customer / client queries or problems.
• To report on all guest / client feedback. To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
• To present a positive personal image to the customer at all times.
• To show respect for other team members at all times. To promote good team relations in the departments ensuring fairness and consistency in dealing with all team members.
• To ensure an environment exists which promotes employee morale & encourages the team to have pride & commitment in their area of work.
• To ensure a high level of hygiene throughout the department at all times, with a strict cleaning schedule in operation.
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of resort employees is maintained by all employees in the department.
• To carry out any other reasonable task as requested by the F&B Director.
• To cover Duty Manager shifts as required.

1. Requirements:

• Minimum of
• Essential driving license and vehicle to access the resort.
• Excellent communication skills and good command of English and Spanish. Knowledge of other languages will be highly valued.
• Language skills:
  • advanced English (essential)
  • Spanish proficiency (essential)
  • Catalan advanced (valuable).

1. What do we offer?

• Workday: full time, consecutive shift.
• Salary: according to the Girona 5* hotel and catering agreement
• Immediate incorporation into a team of highly qualified professionals.
• Possibility to use the facilities of CAMIRAL GOLF AND WELLNESS and discounts in hotels, Wellness, store and restaurants.
• Medical services available for all employees / gas discounts

If you like to work in an environment surrounded by nature, well-being and tranquillity, we are made for you!

Camiral Golf & Wellness is a Golf and Wellness Resort located in the middle of the nature of La Selva, just one hour from Barcelona and twenty minutes from the historic centre of Girona. We are the number 1 Resort in Spain by Golf World magazine.

The resort has long been committed to environmental conservation and sustainability. In 2013, it was the first European Tour destination to receive the GEO Certificate from the Golf Environment Organization. In 2020, it received the IAGTO Sustainability Award for Nature Protection in recognition of excellence in environmental and social responsibility.

In 2023, Camiral Golf & Wellness has been recognised in a new ‘Green 100’ listing by Golf World and GEO Foundation - which identifies the most environmentally conscious and socially responsible golf courses in Europe.

DESCRIPTION OF THE POSITION

The maintenance and upkeep of the resort is akin to that of a natural sanctuary, with resident biologist overseeing its native fauna and flora. This differs to the methodology underpinning most golf courses, in line with policies established in the European Green Deal and the EU biodiversity strategy 2020-2030.

ROLES AND RESPONSIBILITIES

• The person selected will oversee the ecologic garden. He will provide and advise our residents about the garden products
• Prepare a plan to increase the biodiversity of every micro-ecosystem found at the resort and developing and preserving its green infrastructure
• Cultivating a landscape that is congenial to the indigenous species and its structural diversity
• Nurture botanical diversity and the variety of fauna, including insects, amphibians, reptiles, birds and mammals.
• Management of reservations to hotel guests and residents. Billing management.
• Run and develop activities that encourage visitors, residents and golfers to become familiar with the indigenous flora and fauna, how they benefit from such a rich natural landscape and how they can help preserve and take care of it. Such activities include: bird watching, Unique tree trail, turtles

REQUIREMENTS

• Bachelor of Science in biology
• Previous experience in a similar position
• Languages: Spanish and high level of English.
• Essential driving license and own vehicle to access the Resort.

WHAT DO WE OFFER

• Consecutive day – 40 hours - between Monday to Friday
• Type of contract: medical leave replacement
• Health app for all employees
• Company activities: paddle tournaments between workers, Pilates classes, Mindfulness sessions and much more!
• Possibility of using the facilities of CAMIRAL GOLF & WELLNESS and discounts in hotels, Wellness, shop and restaurants.
• Discount on gasoline

Duties and responsabilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail using the Property Management System.
• Identify reservation needs and determine appropriate services and room types.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel and Golf, Rental and all Resort facilities.
• Explain guarantee, special rate, and group cancellation policies to group responsible.
• Answer questions about property facilities/services as golf, rooms and rentals.
• Enter rooming lists while ensuring accuracy, as required.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Update reservations ensuring a flawless check in and check out process.
• Enquire and follow through all the holding requests.
• Follow all company and department policies and procedures.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Perform other reasonable job duties as requested by Supervisors.

Requeriments:

• Experience at least 2 years in similar positions.
• Language skills: Spanish & English fluent. French and German will be a plus.
• Knowledge of Opera & Concept is desirable.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Available to work some bank holidays or Saturday
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Good communication skills.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Conditions

• Full time
• Hours: 9 a.m. to 5 p.m. - 10 a.m. to 6 p.m. or 11 a.m. to 7 p.m.
• Type of contract: stable
• Immediate incorporation

Scope of the position

The student will join the Food and Beverage team, in which the intern will be experiencing the different position responsibilities as well as rotating for the resort outlets. The intern will be trained in Micros, Opera for F&B and LHW's standards. The intern will be part of a 5-star hotel international team and will acquire professional abilities in cocktail and mixology, sommelier and restaurant hostess.

Duties and responsibilities

• assist the guests at our restaurants
• assist the Supervisor with any task required according to the service level
• provide a 5* service, according to the outlet in which the intern is working
• prepare the tables, buffet, restaurant and outlets
• carry on daily task as a waiter and supervisor
• rotate for the different outlets
• answer the phone for Room Service and guests’ requests
• follow the indications of the supervisors and HoDs

Requirements

• fluent in English and other European Language, intermediate level of Spanish
• great communicative abilities
• independent worker
• be able to integrate in a multidisciplinary team
• flexibility
• proactive and passionate by the guest service
• No previous experience required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to rrhh@camiral.com

Scope of the position

The student will learn about Mediterranean and Catalan cuisine (which is very famous given that in this area we have many Michelin star restaurant), the intern will be involved in the different sections of a Gastronomic Restaurant and social events. The intern will be part of an international team of 30 persons dealing with banqueting, cocktails, room service, lounge bar, pool bar, gala dinners, gastronomic restaurant. At the end of the internship the student will be able to provide a 5-star kitchen service, develop the kitchen orders, to organize a gastronomic kitchen, create the rota timetable and to accept goods.

Duties and responsibilities:

• to prepare the misse en place
• provide an efficient food service according to the outlet the intern is working 
• follow the supervisor instructions and learn our "know how"
• learn the recipes and be consistent in the production
• take care of the kitchen tools and materials
• participate in the daily work as the rest of the cooks

Requirements:

• Fluent level of Spanish or English
• great working abilities and willing to learn Mediterranean and Catalan cuisine
• to be an independent worker
• be able to integrate in a multidisciplinary team and a gastronomic restaurant
• flexibility
• proactive and passionate by cooking
• no previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

 What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to rrhh@camiral.com

Scope of the position

The student will join an international Front Office team in which they will be trained in Opera, Concept (golf and Spa reservation), LHW’s standards and 5 star hotel customer service. The student will be working along with other Receptionist in order to reinforce his/her communication skills, customer service abilities, invoice issuing, relation with other departments and organization skills. At the end of the internship, students will be able to provide a 5 star LHW customer service, have a general knowledge of a Spanish Hotel Industry, enhance their organizational skills and have a deeply understanding of inter-departmental communication.

Duties and responsibilities

• assist the guests at the reception
• assist the Supervisor with any task required according to the service level
• provide a 5* service, according to the LHW standards and values
• prepare the room rack, invoices, collaborate in daily task of Front Office
• carry on daily task as of the department along with Concierge and Bellboy
• provide tourist information to guest and help to promote the resort outlets
• answer the phone and deal with guest’s requests
• follow the indications of the supervisors and HoDs

Requirements

• fluent in Spanish, English and other European Language
• great communicative abilities
• to be an independent worker
• be able to integrate into a multidisciplinary team
• flexibility and adaptability
• proactive and passionate by the guest service
• No previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to rrhh@camiral.com

Scope of the position

To support the revenue management department during their daily task. Working alongside with our reservations and revenue management team will provide the intern with the necessary knowledge about how a Revenue Management Department of a Golf resort work as well as the abilities needed for working in those departments.

Duties and responsibilities

• To make individual, group and rental reservations
• delivering group offers
• getting a detail knowledge of how the resort golf, individual, group and FTI rates work.

Requirements

• Fluent in Spanish and English. Another European language will be a plus
• great communicative abilities
• to be an independent worker
• be able to integrate into a multidisciplinary team
• flexibility and adaptability
• great attention to detail
• great organizational capacity
• to be proactive
• No previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to rrhh@camiral.com